Customer Spotlight

Putting People First – Rain or Shine

Frank Dowling – Hulett Environmental Services – West Palm Beach, FL


Frank Dowling wasn’t sure what to expect when Hurricane Irma hit Florida. But as soon as the storm cleared, he and his coworkers went right back to what they know best – providing the support that employees and customers need.

Frank Dowling wasn’t sure what to expect when Hurricane Irma hit Florida. But as soon as the storm cleared, he and his coworkers went right back to what they know best – providing the support that employees and customers need.

“We opened up offices for employees who lost power, and management in each office grilled hamburgers and hot dogs in the parking lots,” says Dowling, vice president and general manager of Hulett Environmental Services. “Every day for two weeks, we shuttled food, supplies, and gas from West Palm to the west coast of Florida so our employees could serve customers without sitting in two-hour lines to get gas.”

It’s a people-first approach Dowling has adopted since he started as a Hulett salesperson 25 years ago. That’s part of the reason he and the rest of the Hulett team prefer to hire internally, rewarding those who treat their jobs – and customers – as if the business were their own.

“Our policy is that we go to the customer at their convenience, not at ours,” Dowling says. “If a customer calls in with a problem, we’re going to see them that day if that’s what they want.”

Those quick turnarounds are streamlined with same-day support from Univar. Dowling says his sales rep Tom Coats regularly drives from one Florida coast to the other, personally hand-delivering the products Hulett’s team needs.

In coming months, Dowling anticipates that many of those products will be for managing mosquitos. The storm left plenty of debris and standing water in its wake. But he’s grateful to have a team that’s up to the challenge – as well as the opportunity to continue helping his employees and community rebuild.

“We’re back on track,” Dowling says. “Things are moving in the right direction.”