Found in Translation

This small business couldn’t get its technician licensed — until a Univar rep pulled out all the stops.


The Arrest-A-Pest team knew their Univar rep was resourceful, but they were still surprised when he brought in the Lieutenant Governor’s office to help them out.

The Arrest-A-Pest team knew their Univar rep was resourceful, but they were still surprised when he brought in the Lieutenant Governor’s office to help them out.

The Rhode Island-based business was out of options. Their employee Elvis Pimentel was a standout worker, both caring and hardworking. An American citizen originally from the Dominican Republic, he’d made great strides learning English and studying to get licensed as a technician.

But due to the language barrier, Pimentel couldn’t pass his required exam at the University of Rhode Island. He’d taken the training course twice, failing the exam a total of six times. Arrest-A-Pest’s office manager Laurie Gremour and owner Brent Wyrostek tried a variety of teaching approaches. Nothing helped. And time was running out — the small business couldn’t afford to keep Pimentel only as a laborer.

Univar technical sales specialist George E. Williams was dropping off product samples and literature when Gremour asked if he knew of any other options. Williams had previously provided them with additional study materials.

Williams made some calls, including to his old basketball friend Dan McKee, lieutenant governor of Rhode Island. McKee, in turn, introduced the team to his special projects manager, Rosa De Castillo. De Castillo was a professional interpreter. As it turns out, she also happened to know Pimentel’s mother.

Working with the Rhode Island Department of Environmental Management, De Castillo arranged to allow Pimentel to take his exam with an interpreter. This simple solution allowed Pimentel to overcome the language barrier and apply his technical knowledge. And in June of this year, he finally passed. Pimentel received his license and remains an official Arrest-A-Pest technician today.

It’s rare that a sales rep would go so far to help one local technician get licensed. That’s why Univar is proud to have employees like George E. Williams. His efforts reflect Univar’s dedication to providing exactly what our customers need, when their business depends on it — even if that means taking it all the way to the Lieutenant Governor’s office.

 

Featured in photo (from left to right):

Paul Wyrostek (Owner, AAP) – Rosa DeCastillo (Special Projects Mgr.) – Dan McKee (Lt. Governor) – Elvis Pimentel (Technician, AAP) – Brent Wyrostek (President, AAP) – George Williams (Technical Sales Specialist, Univar)